What to know before you arrive:

  1. Complete appropriate pre visit forms:
  2. Please make sure you are wearing a mask, and come inside to check in at the front desk. From there, the appointment protocol will continue on in a standard face-to-face format.
  3. If you have been scheduled as a Day Admission appointment, please wear your mask inside as normal and wait patiently for a staff member to go over any questions regarding your pet’s condition. We will then inform you of expected length of time for your pet’s stay with us.
  4. If you are experiencing any symptoms of COVID-19, are asked to quarantine due to a recent exposure to an individual who tested positive for COVID-19, or would prefer an alternative option, we offer a Curbside Care Protocol.

Curbside Care Protocol (Optional)

  1. Stay in your vehicle once you arrive, and call us at 218-692-4400 to inform us you are here.
  2. A member of our staff will discuss your pet’s history and ongoing concerns over the phone.
  3. A staff member will provide instructions for safe transport of your pet inside our building.
  4. Once inside, a doctor will then perform a comprehensive exam on your pet, just as if you were in an exam with them. Once the exam is complete, the doctor will call you and discuss all exam findings and discuss a treatment plan for your pet.
  5. A staff member will then go over any medications, treatments or special diet that will be going home with your pet. We will provide you with written instructions for all medications, further recommendations, and follow up instructions as well.
  6. The front desk team will then review the services from your pet’s visit and collect payment over the phone.
  7. A staff member will then escort your pet safely back to you.

Thank you from all of us at Crosslake Veterinary Hospital!